Participants may cancel up to 2 hours before game time to automatically receive their game credit back on their Grab A Game account.
Our cancelation policy is built to give our participants the best possible experience. No one likes an over-sold game where you do more sitting than playing. And games are no fun when you’re expecting a good turnout and people are no-shows.
To encourage you to sign up early but also give you the flexibility to change your plans if needed, you can cancel your registration through the Grab A Game app or your grabagame.com account up to two hours before game time.
When you cancel at least two hours in advance, you will automatically receive a credit to play with us in another game of the same price and people on the wait-list will get a notification that a spot has opened up.
No-Shows and late cancels will not receive a credit. No refunds.
Any participants signed up for games that are cancelled because of uncontrollable situations such as weather, facility issues, or not enough people for a game will automatically receive a credit on their account.
Game credits are good for a full year from the date they were purchased.