Our cancelation policy is built to give our participants the best possible experience. No one likes an over-sold game where you do more sitting than playing. And games are no fun when you’re expecting a good turnout and people are no-shows.
To encourage you to sign up early but also give you the flexibility to change your plans if needed, all we ask is that you give us at least two hours of notice if you need to cancel. (Even more notice is better!)
When you cancel at least two hours in advance, you will receive a credit to play with us another time and people on the wait-list will get a notification that a spot has opened up.
Any participants signed up for games that are cancelled because of uncontrollable situations such as weather, facility issues, or not enough people for a game will automatically receive a credit on their account.
Game credits are good for a full year from the date they were purchased.
*COVID-19 Cancelation Policy Updates:
If you feel sick, please do not attend a Grab A Game event. If you need to cancel due to being sick, please do this through your Grab A Game account (online or on the Grab A Game app). If you are canceling less than 2 hours before game time, please cancel through your account then email GrabAGame@ChicagoSocial.com to request a credit.
If you are turned away from a game due to failing the COVID-19 screening procedure, we will issue a credit to your account.